Returns & complaints
Simple, honest and straight to the point — what can be returned, what can't, and why.
Personalized products
Document covers, keychains, and sets with a chosen logo, your registration number, or your own text are made to order. Under the law (Article 38(3) of the Polish Consumer Rights Act), products made to a specific customer's specification are not eligible for return under the 14-day right of withdrawal. We wouldn't be able to sell them to anyone else.
Non-personalized products
Standard ready-made products (e.g. a basic premium car fragrance without engraving or a standard keychain without a logo) — if a product contains no personalization at all, you have the right to return it within 14 days of receiving the parcel, without giving a reason. The product must be intact and in its original packaging.
Did your product arrive defective or not as ordered?
This is a completely different situation from simply changing your mind. We always strive for the highest quality, but if we made a mistake (e.g. a typo in the engraving) or the product was damaged in transit — you are always entitled to file a complaint (statutory warranty), whether the product was personalized or not.
- Write to us right away by email at prezentdoauta@gmail.com or contact us on WhatsApp. Describe the problem and be sure to attach a photo of the defect.
- We'll reply as quickly as possible (by law we have up to 14 days, but we usually respond within a few hours).
- Depending on the situation and your choice: we'll quickly fix the product, send you a new defect-free one, or refund your money.